Experience in CX

We help you build strong and recurring relationships with your clients

6 years raising customer service managers from Barcelona.
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+100 CX teams boosted

We already improved their Customer Experience

customer + technology = customer intelligence

Our Formula

Focused on empowering human teams and tech platforms with good training and modern customer service tools.
1

Automations & AI

AI is providing more and more time-saving resources, cost savings and the necessary information at your fingertips. Its correct control is essential for the right outcome. Let us help you build the right optimisations for your business.

2

Self-Service

The more immediate the response, the more satisfied your customers are. AI allows us to take your help desk self-service even further.

3

Easy channels

Let your customers communicate easily, with all contact channels available to them. WhatsApp, Social Media, in-site chat, etc. We will be there for them.

Customer service is a profit generator, not an expense. We call everything related to our objective Customer Intelligence.

Avoid these mistakes

How to loose a client?

Slow responses

Brands have to be available to the maximum. The customer has to be served when and where they want and in comfortable conversational channels.

Not listening to the client

The valuable data is what the client says, with that intelligence we can build loyalty and induce other purchases. If we know him in advance we’ll be successful.

Poorly trained service

Support team is now a sales-focused department. Poorly trained operators will lead to a bad impression and a waste a good sales channel.
The 3 T of Customer Intelligence

Team + Tech + Train

Customer service outsourcing

Flexible and pay per use according to sales. Operators with superpowers make the difference. Difficult time shifts and languages ​​tailored to the client and according to their needs.

Tech as the center of the relationship

Cutting-edge technological solutions. A technical layer of intelligence that improves and suggests the answers and conversational channels and self-service centers.

Agent Training School

We always bet on local talent. Training is the only way to outperform what other agents does. Platforms and AI to optimize our agents’ relationships with clients.
OUR PARTNERS

Our tech-stack

Frequently asked questions

We provide the customer service your brand needs. Personalised, tailored, and with maximum efficiency, establishing a bond of trust with the customer.

We establish a daily communication channel so that your team and ours are in constant contact for any questions or unforeseen events that may arise in the service, as well as if the team needs to communicate any updates to the agreed points.

We know how hard is to acquire a customer hence why we help to prevent issues like slow responses, not listening to the client, and poorly trained service teams. These are key factors that can lead to losing a client. Our service is focused on creating strong and recurring relationships with your clients.

Our service is designed to be adaptable to your brand's needs. We understand that there are times of the year with promotions or campaigns that require additional support to meet the needs of all your customers, and we are ready to scale it accordingly. In fact, you can rely on a dedicated account management service, which will keep you updated on all the changes and needs the service may have.

It might vary depending on each circumstance, but it ranges from 1-3 weeks. We’ll get this clear enough in our first call.

Our Digital Support offers a solid foundation for addressing the technological needs of your company, even if it has the demands of a multinational.


  • Team of Professional and Local Support Specialists.
  • High-quality service with real-time reporting.
  • Attention to the important processes of your business.
  • Remote access to your team and 24/7 emergencies.
  • On-site assistance if necessary.